Legal Information - Terms of Service - Acceptable Use Policy - Domain Name - Data Protection Act : xilo

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This policy is subject to change, so please check regularly for updates.
This policy is in addition to our Terms of Service.


This Acceptable Use Policy sets out the rules which apply to use of our broadband internet connection services including your responsibilities, and permitted and prohibited uses of those services.

Compliance with this Policy ensures you may continue to enjoy and allow others to enjoy optimum use of our Internet Services. 


You are responsible for your actions on our network and systems you access through your Internet Service.

If you act recklessly or irresponsibly in using your Internet Service or your actions endanger any person or the integrity or security of our Network, systems or equipment, your access may be restricted, suspended or terminated, without prior notice. In particular, you agree that you will not use, attempt to use or allow your Internet Service to be used to:

.1 store, send or distribute any content or material which is restricted, prohibited or otherwise unlawful under any applicable law or which is likely to be offensive or obscene to a reasonable person; 
.2 store, send or distribute confidential information, copyright material or other content which is subject to third party intellectual property rights, unless you have a lawful right to do so; 
.3 do anything, including store, send or distribute material which defames, harasses, threatens, abuses, menaces, offends, violates the privacy of, or incites violence or hatred against, any person or class of persons, or which could give rise to civil or criminal proceedings; 
.4 do any other act or thing which is illegal, fraudulent or otherwise prohibited under any applicable law or which is in breach of any code, standard or content requirement of any other competent authority; 
.5 do anything, including store, send or distribute material, which interferes with other users or restricts or hinders any person from accessing, using or enjoying the Internet, our Services, Network or systems; 
.6 forge header information, email source address or other user information; 
.7 access, monitor or use any data, systems or networks, including another person’s private information, without authority or attempt to probe, scan or test the vulnerability of any data, system or network; 
.8 compromise the security or integrity of any network or system including our Network; 
.9 access, download, store, send or distribute any viruses or other harmful programs or material; 
.10 send or distribute unsolicited advertising, bulk electronic messages or otherwise breach your spam obligations set out in clause 4, or overload any network or system including our Network and systems; 
.11 use another person’s name, username or password or otherwise attempt to gain access to the account of any other Customer; 
.12 tamper with, hinder the operation of or make unauthorised modifications to any network or system; or
.13 Authorise, aid, abet, encourage or incite any other person to do or attempt to do any of the above acts.


Also known as junk mail or Unsolicited Commercial Email (UCE), the term “spam” refers to submitting a commercial email to a large number of recipients who have not requested or opted to receive it and have no reasonable expectation to receiving email from the sender.

Email sent by a company or an organisation with whom the recipient has established a relationship or which was requested or accepted (opt-in requirement) by the recipient is not considered spam.

Spamming is not only harmful because of its negative impact on consumer attitudes toward XILO, but also because it can overload XILO’s network and disrupt service to XILO subscribers.

Loan Equipment

Equipment that is loaned must be returned in the condition received, including all cables, filters and power accessories. We reserve the right to charge a £50 fee for damage or non-return of any equipment supplied.

Packing and postage for the delivery of the router to the test location is billed at cost. Return of the router is responsibility of the customer until received at our office. We suggest using a tracked method of postage should a claim for lost or damaged router be required.

Excessive use

You must use your Internet Service in accordance with any download or capacity limits stated in the specific plan that you subscribe to for the use of that Service.

We may limit, suspend or terminate your Internet Service if you unreasonably exceed such limits or excessively use the capacity or resources of our Network in a manner which may hinder or prevent us from providing services to other customers or which may pose a threat to the integrity of our Network or systems.

If XILO determines that excessive bandwidth are adversely affecting XILO’s ability to provide service to other users, XILO may take immediate action. XILO will attempt to notify the account owner as soon as possible.

Illegal Use

The XILO network may only be used for lawful purposes. For example, Customers may not use the XILO Network to create, transmit, distribute, or store content that: 

.1 violates a trademark, copyright, trade secret or other intellectual property rights of others, 
.2 violates export control laws or regulations, 
.3 violates the privacy, publicity or other personal rights of others, 
.4 impairs the privacy of communications, 
.5 contains obscene, offensive, unlawful, defamatory, harassing, abusive, fraudulent, or otherwise objectionable content as reasonably determined by XILO, 
.6 encourages conduct that would constitute a criminal offence or give rise to civil liability, 
.7 constitutes deceptive online marketing, 
.8 causes technical disturbances to the XILO Network, its affiliated networks, or the network used by Customers to access the Email service., or
.9 violate the policies of such networks, including, but not limited to, intentional introduction of any viruses, Trojan horses, worms, time bombs, cancel bots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system or data, or
.10 assists, encourages or permits any persons in engaging in any of the activities described in this section. If Customer becomes aware of any such activities, Customer is obligated to immediately notify XILO and take all other appropriate actions to cause such activities to cease.

Consequences of Unacceptable Use

XILO reserves the right to suspend or terminate Customer’s access to the internet service upon notice of a violation of this policy.

If XILO believe that the policy has been breached or the integrity of the network and/or the performance of others users are at risk, then XILO will contact the customer with notice of its intent or to notify the customer of the breech of the policy.

Administration of Policy

The Customer understands that the administration of this policy requires the exercise of discretion and judgement by XILO.

XILO agrees to exercise good faith in its administration of this policy and in making determinations under the policy.