xilo Ltd. : Contact Details

Support 0333 773 3000 • Sales 0800 905 5000


We are here to help you with your account or any questions you may have. We offer several methods of contacting us from email, telephone and even letter.

Do you need help today?

If you have any questions about any of our services or require help finding information, please contact us and we'll be more than happy to help you.

ask us a question

You can also email us direct. You will sent back a ticket number within 15 minutes which is confirmation that we have received your query. We aim to respond to support tickets within 60 minutes during normal office hours.

Sales: Contact Form - Monday-Friday, 10am-5pm. Excluding public holidays.
Support: Helpdesk Ticket - 24/7.
Billing: Helpdesk Ticket - Monday-Friday, 10am-5pm. Excluding public holidays.
Abuse: .(JavaScript must be enabled to view this email address) - Copyright, spam, or malicious activity from one of our customers.

Please visit our Support Centre to also view our Knowledge Base and other helpful resources.

We ask all customers to raise any queries via My XILO so that we can track your query and confirm your identity for security.

Our telephone lines are open: Monday - Friday, 10am - 5pm GMT/BST

Support: 0333 773 3000 - Local Rate (also included in call packages)
Sales: 0800 905 5000 - Freephone (calls from mobiles maybe charged)
Fax: 0333 773 3009 (+44 20 3881 3009)

International: +44 20 3881 3000
All calls are recorded and monitored for training and quality assurance.

We can also be contacted via standard post. You should also send any cheque payments or signed contracts to this address.

xilo Ltd.
Electric Works
3 Concourse Way
S1 2BJ
United Kingdom